WhatsApp API is designed for SMEs and large businesses that are looking to scale and manage their teams, messages and customers more effectively.Īs WhatsApp API simply transmits information to and from WhatsApp's network, it doesn’t have an app or front-end interface. WhatsApp Business on Multiple Devices: WhatsApp API Overview To start, we'll explain what is WhatsApp API, how to get started with an official WhatsApp partner and why it's better to use WhatsApp Business on multiple devices with respond.io.
For that, we need to use WhatsApp API connected to a messaging software. Larger businesses with more sophisticated needs require a platform with more advanced features to solve the WhatsApp Business multiple users problem. WhatsApp Business Multiple Users: SMEs & Large Businesses WhatsApp multiple agent: Why WhatsApp Business App is only a temporary solutionīecause of these reasons, using the app is only something you should do as a temporary solution before moving to WhatsApp API. However, after the recent update in 2022 to WhatsApp Business App, you can link WhatsApp Business on up to 5 devices, comprising 1 phone + 4 additional devices for each number. Previously, it was accessible only for one smartphone and one PC.
The WhatsApp Business App allows you to use WhatsApp Business for multiple users. The setup process is straightforward and businesses can use the app for free. For example, it includes various business tools like greeting and away messages, WhatsApp Catalog, WhatsApp Pay and quick replies. WhatsApp designed WhatsApp Business App's features and capabilities with small businesses in mind.
While it is now possible to link up to four devices under one phone number, it is not a suitable choice for business messaging.Īlthough WhatsApp App and WhatsApp Business App allow creating broadcast lists of up to 256 contacts and labeling them for easier management, the WhatsApp Business App offers several advantages over the regular WhatsApp App, which we’ll discuss next. You must have noticed that we haven't mentioned the WhatsApp app. Each platform has its own method of adding additional users and devices. Using WhatsApp Business with multiple users or on multiple devices depends on which WhatsApp product you’re using - WhatsApp Business App or WhatsApp Business API. WhatsApp Business Multiple Users: Different Business Sizes In this article, we’ll solve the WhatsApp Business Multiple Users problem by explaining how to set up and use multi agent WhatsApp for sales, support and marketing on respond.io. Want to know how to use WhatsApp business with multiple users? Or can WhatsApp business be used on multiple devices? We have all the answers for you. WhatsApp Business Multiple Users: How to use WhatsApp Business on multiple devices
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